Frequently Asked Questions
Q. How do I track my order?
A. The only "tracking" you will be able to use is through our shipping carriers' websites. Once your order is shipped, you will receive an email from either UPS or USPS with your package's tracking number. If you need further help in tracking details of your order, please email us
Q. How long will it take to receive my order after placing it?
A. Most orders , ship within 3 days. Once an order has been shipped, please allow 1-5 business days for your order to arrive, depending on your choice of shipping method. You will receive an email confirming your tracking number the day your order ships.
If you ordered multiple items, your order may ship in separate packages and you will receive a separate shipping email for each package. You will not be charged any additional shipping fees.
Q. How is sales tax calculated?
A. We must charge sales tax in accordance with state and local laws and regulations to all orders shipped to Texas. We charge the Texas 8.25%. Sales tax is added during checkout on the items in your cart. There is no sales tax on shipping.
Q. When is my credit card charged?
A. You credit card is not charged until your order is shipped. Your card will be “authorized” at the time you place your order. This verifies the available funds on your credit card and the amount is “held” until we process your order for shipment. Your bank account or credit card statement may show a pending transaction for your order amount until we have shipped your order.
Q. How do I change or cancel an order?
A. If you wish to make a change to, or cancel your order, please email us as soon as possible. We will do everything we can to accommodate your request but cannot guarantee that your request will be honored due to real time order processing. If your order has already been shipped, we will not be able to change or cancel the order.
If your ordered cannot be changed or canceled, you may either refuse delivery of shipment or ship the order back to us. You will need to pay for the return shipping and we suggest insuring the products for their retail value. SST SUPERSTORE is not responsible for returned product in transit. We will not refund shipping for these orders since the order was already shipped.
Q. What is the Return / Exchange policy?
A. If you are unsure about your purchase, please do not wear the item(s). We will gladly issue a refund within 10 days of your purchase date, or from when your order was delivered, whichever is longer. Exchanges will be accepted up to 30 days after the purchase date. All items must be unworn, unwashed, and in new condition. Please see our Return Policy page for more details.
Q. Is this web site secure and is my credit card information safe?
A. We work with some of the best security measures available on the Internet. We want you to feel comfortable that personal information such as your name, address and credit card number will be kept safe throughout your entire shopping experience.